shipping & returns
We only offer store credit for returns. Items must be returned to us in the same condition you purchased them in; unworn, unwashed and free of smoke, deodorant and perfume. All original tags must be attached (please note that some items purchased online might not have tags). We reserve the right to refuse a return if these conditions are not met.
All return requests must be made within 14 days of the order being placed. After the return has been approved, please make sure it is delivered back to Haelyn & Co. in proper packaging. Returns that exceed this limit will not be accepted.
Haelyn & Co. does not provide return labels (unless it was a mistake on our end) We will use the delivery date from the USPS tracking link provided at the time of shipment. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 30 days, we are unable to accept returns on any purchases. Once a return is delivered, please allow 5 business days for it to be processed. If you have questions or concerns, email us at
DAMAGED ITEMS: If you receive a damaged/defective item, please email email@example.com within 7 days of delivery. Please include a picture of the damage and your order number and any additional information that could be useful.
EXCHANGES: Due to our inventory changing quickly, we do not offer exchanges.
SHOES: Shoes must be returned with their original shoebox they were shipped din. Please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.
INCORRECT ORDERS: We double check every order before it goes out the door, but we are humans and mistakes happen! If you happen to receive the wrong item, or are missing an item, this is for you! Let us know by emailing firstname.lastname@example.org with your invoice number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We’ll send you a prepaid return label to ship back the incorrect item. Once you’ve received the label, please send back the incorrect item within 7 days so that we can ship you the correct item.
PRICE ADJUSTMENTS: We’re sorry but we are unable to offer price adjustments for temporary promotions/discounts. During promotions, please make sure your discount is applied to the order total prior to completing the order.
IF YOU HAVE ANY QUESTIONS REGARDING OUR RETURN POLICY, FEEL FREE TO EMAIL US AT email@example.com THANK YOU!